Refund policy

We want you to be satisfied with your purchase. If you're not completely happy, we're here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

To qualify for a return, your item must:

Be unused, unworn, and in its original condition.

Include all original tags and packaging.

Be accompanied by proof of purchase or your order number.

To initiate a return, please contact us at mikemol@outlook.com.au. Once your request is approved, we'll provide instructions on how and where to send your return.

Return Address: [Return Address]

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at mikemol@outlook.com.au with your order number and clear photos of the issue. We'll review your claim and work to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

Perishable goods

Personalized or custom-made products

Personal care items that have been opened or used

Hazardous materials, flammable liquids, or gases

Gift cards

Clearance or final sale items

If you're unsure whether your item qualifies for a return, please contact us before submitting your request.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return the original product (if eligible) and place a new order once your return has been approved.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it without providing a reason. The item must be unused, in its original condition, and returned with its original packaging and proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at mikemol@outlook.com.au