Terms of service

Effective Date: 4th of August 2026

Welcome to Downunderpets. By accessing or using our website, you agree to these Terms of Service. If you do not agree, please do not use our website.

1. General

By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian.

We reserve the right to update these Terms at any time. Continued use of our website means you accept any changes.

2. Products

We strive to ensure all product descriptions, images, and prices are accurate. However, colors and product appearance may vary depending on your device.

We reserve the right to modify, discontinue, or limit the sale of any product without prior notice.

3. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, inaccurate information, or other legitimate reasons. If payment has already been processed for a cancelled order, a full refund will be issued.

4. Pricing & Payments

All prices are displayed in the applicable store currency unless otherwise stated.

Customers are responsible for any applicable taxes, customs duties, or import fees required by their local authorities.

5. Shipping

Shipping and delivery estimates are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control.

Please refer to our Shipping Policy for complete details.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you agree to the conditions outlined in that policy.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Downunderpets or its licensors and may not be copied, reproduced, or distributed without written permission.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their content, privacy practices, or policies.

9. Limitation of Liability

To the maximum extent permitted by law, Downunderpets shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

10. Prohibited Use

You agree not to:

Use the website for unlawful purposes.

Attempt to hack, damage, or disrupt our website.

Upload malicious software or harmful code.

Infringe upon the rights of others.

Violation of these terms may result in termination of access to our website.

11. Privacy

Your use of this website is also governed by our Privacy Policy.

12. Governing Law

These Terms shall be governed by the laws applicable to the jurisdiction in which Downunderpets operates, unless otherwise required by applicable consumer protection laws.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Downunderpets

Email: mikemol@outlook.com.au