Shipping policy
Shipping Policy
Effective Date: August 4, 2026
Thank you for shopping with Downunderpets. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
Australia: 7–15 business days
United States: 7–15 business days
Canada: 7–18 business days
United Kingdom: 7–15 business days
New Zealand: 7–15 business days
Other International Destinations: 10–20 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout unless free shipping is offered as part of a promotion.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.
Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to customs processing, weather conditions, carrier issues, or other circumstances beyond our control. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us at mikemol@outlook.com.au as soon as possible. We will work with the shipping carrier to investigate and help resolve the issue.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: mikemol@outlook.com.au